Appointments

Appointments

To request an appointment (Monday to Friday) please call at 8am on the day:

  • Phone us on 0115 9621717
  • Alternatively, visit the surgery to speak to a receptionist to book your appointment
  • Please note that this only applies to GP and Advanced Nurse Practitioners appointments. Nurse, Health Care Assistant, Physio & Pharmacist appointments are all booked in advance.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • Over the phone
  • Or face to face at the surgery

Telephone Appointments

If you have a problem that may not need a face to face appointment, please let reception know when you ring as you may be able to speak to the doctor/nurse on the telephone. Please ensure your contact details are correct.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

When the surgery is closed, you have the following options depending on the type of medical assistance required:

Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency Care Practitioners.

This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.

During out of hours you should contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.

Call 0115 9621717 and your call will be diverted to the Nottingham Emergency Medical Service (NEMS).  A health advisor will assess your needs and you will be seen as necessary.  www.nems.org.uk

Call 111 and speak to a health advisor who will assess your symptoms and get you transferred to the appropriate care service.

In a genuine emergency you shall call 999 or go directly to the Accident and Emergency department at the Queens Medical Centre, Derby Rd, Nottingham. Chest pains and / or shortness of breath constitute an emergency.

NHS 111 – whatever the problem.  www.nhs.uk/111.

Nottingham urgent care centre, London Rd, Nottingham, NG2 4LA (next to the BBC) is a  service open 7 days a week 7am to 9pm.

No appointment necessary.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer
  • If you would prefer to consult with the doctor or nurse by phone or face-to-face
  • If you need an interpreter
  • If you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. Home visits are typically performed around midday from 12 – 13:30pm.

Please inform us if you have difficulty getting to the door, have a key safe or any other useful information that will help the clinician to provide their best service during the visit.

To request a home visit, it’s helpful if you phone the practice before 10am.

Weekend appointments

We provide additional pre-booked appointments on a Saturday for routine issues.

Pre-bookable appointments are available at weekends and you can be seen by a GP, Advanced Nurse Practitioner or sometimes a Healthcare Assistant. To book your appointment, contact the surgery during normal opening hours. If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

Phlebotomy Services

We provide a phlebotomy clinic on a Tuesday morning.

Alternatively, you can call and book an appointment at one of the clinics below:

Park House, 61 Burton Road, Carlton, Nottingham – 0115 9555391 – Mon – Friday 8am – 11.45am.

Arnold Health Centre, 79 High Street, Nottingham – 0115 9529438 – Mon – Friday 8.30am – 11.40am.

The above clinics are booked appointment systems. Please remember to take the pathology request form given to you by your health provider. If you have lost this form, contact reception who will be able to print a new one for you.

To arrange blood tests for children 12 years and under please contact: – Children’s phlebotomy services 0300 1233387.